Privacy Policy

How data is processed when you browse this website and use its guided contact assistant.

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We Move Mountains SL, tax ID B02862886, at Hondarribia 6, 6B, 20005 Donostia, Gipuzkoa, Spain, is the controller of data collected through this website. You can contact us at info@wemovemountains.es or +34 843 999 636.

This information covers the corporate website and enquiries through its contact channels. It does not replace the specific information for other applications or contracted services. The website assistant is a guided form; this flow does not send its conversation to a generative AI service.

The assistant collects your email, the solutions or services you are interested in or your request for guidance, the type of response you request and any additional instructions you choose to write. Grant enquiries also include the grant reference. Enquiries started from a solution include its reference as a selected interest, which you can change before sending.

Submissions may include language, source page and URL, date, form step and reason for the update. The API adds the IP address and browser information (user agent). The URL may contain its query parameters; avoid including sensitive information in addresses you share.

This business form does not request health data, employee responses, credentials or sensitive documents. Do not include these, or unnecessary data about other people, in free-text fields.

If you contact us by email or phone, you provide your contact details and enquiry through that channel. Required form fields are indicated during the process; without contact details, we cannot reply through that method.

Enquiry data is used to understand your needs, reply and, where requested, prepare a proposal, demo or grant-related assessment.

Where a request requires steps towards a possible contract at the data subject’s request, the precontractual basis in Article 6(1)(b) GDPR may apply. This basis does not automatically cover every professional contact, technical log or incomplete draft.

Typing, opening the assistant or reading this policy does not constitute consent. Form content is transmitted when you decide to send your enquiry.

Requesting information does not subscribe you to a newsletter or authorise optional marketing communications. Cookie settings do not authorise processing of the form, its drafts or employee data.

For general contact, Solutions, Services and Grants, content stays in browser memory until you press the submit button with the required fields completed. Opening or closing the assistant, selecting interests and typing do not transmit the draft to the server or generate enquiry notifications.

Sending submits the enquiry in a single request. If an error occurs, the form keeps its content so you can retry. A request that reaches the server may be recorded even if the browser does not receive its confirmation.

The draft is not stored as a cookie or in persistent browser storage. Closing the assistant keeps the draft during the current page; reloading or leaving the page discards it. Closing or resetting the assistant does not erase submitted enquiries, technical logs or notifications. To request erasure, use the rights contact below.

The API stores contact information and its metadata in server records. Request and response logs may also contain form content, IP addresses, browser information, URLs, dates and operation results.

Internal notifications may reproduce the enquiry data and its metadata. Information may therefore exist in the database, technical logs and email; it is not confined to a single record or anonymous simply because it contains no name.

Enquiries are intended for We Move Mountains. Hosting, database and email services support their operation. Internal notifications are sent using SendGrid, so the content included in these messages is transmitted to that service.

You can ask the controller about the providers involved in your enquiry, the countries where data is processed and the safeguards applicable to international transfers.

Links to external services such as LinkedIn only take you to those websites when you choose to open them. Their subsequent processing is governed by the information provided by each owner.

The relevant duration for an enquiry depends on handling and follow-up, whether it leads to a contract, and applicable legal duties and liabilities.

Current drafts that you do not send remain only in page memory. Technical logs and emails generated on submission, as well as data transmitted by earlier assistant versions, have separate lifecycles from the enquiry. Closing the page does not delete those server copies and no automatic deletion period is offered for them. You can request information about retention of your data and seek erasure where applicable.

Navigation storage duration is detailed in the cookie policy. It does not determine retention of an enquiry, its logs or notifications.

You can request access, rectification, erasure, objection, restriction and portability where applicable by writing to info@wemovemountains.es. Specify the right you want to exercise and the information needed to locate your request. Proportionate additional identification will only be requested where there are reasonable doubts about your identity.

Where processing is based on consent, you can withdraw it without affecting the lawfulness of earlier processing. Withdrawing a cookie choice is handled separately from a request concerning form data.

You can lodge a complaint with the Spanish Data Protection Agency (AEPD), without prejudice to contacting another competent supervisory authority.

No transmission or storage system offers absolute security. Avoid sharing passwords or other sensitive information in this form and report any incident concerning your data to the controller.

This information may change if channels or processing change. The editorial date identifies the text version. Material changes will be communicated according to their scope and applicable requirements; continuing to browse is not acceptance.

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